Where can I get information?

UK Border Agency and the British Embassies in Warsaw and Vienna work in partnership with a commercial organisation, Worldbridge Services. You can find out whether you need a visa and how to apply through the Worldbridge website. Worldbridge also provides information through an e-mail and telephone enquiry service. The telephone number is 072088 0010 and costs the equivalent of US$14.00. All the information provided is supplied and approved by the UK Border Agency.

If you are calling from within Austria, you can also get information about how to obtain a visa by calling WorldBridge’s user pay phone service at 0900-525219. Trained agents will provide you with visa application information. There is a fee of 2 euro and 16 cent per minute to make this call.  

Please note that the Embassy and Consulates are unable to provide visa information to personal callers. Please contact WorldBridge as described above.

Do I have to pay?

Website and email information is free of charge but there is a charge for using the telephone service.

Where can I get advice?

Worldbridge Services and its staff cannot give you advice on how to complete your application, or what type of visa you should apply for.   If you need help with your application or advice about the UK's immigration rules and requirements, you should seek advice from a qualified immigration adviser. In the UK these are immigration advisers regulated by the Office of the Immigration Services Commissioner (OISC) or legally qualified professionals regulated by designated professional bodies.  Their websites are:

Law Society of England and Wales
Law Society of Scotland
Law Society of Northern Ireland
Institute of Legal Executives

How do I submit my application?

You should submit your application through our online application service www.visa4uk.fco.gov.uk/ at the Visa Section of the British Embassy Vienna.

Who decides whether I will get a visa?

Your visa application will be processed and decided by UK Border Agency staff in Warsaw. Neither Worlbridge, nor any of its staff play any part in, nor can they influence the outcome of your visa application.  UKBA staff at the British Embassy in Vienna play a key role in processing your application but have no influence over the decision. If any member of staff employed by Worldbridge claim to be able to influence your application you should inform the British Embassy in Warsaw as soon as possible.

Service standards  - complaints and compliments

The UK Border Agency aims to offer a fair and professional service to all our customers.  We welcome feedback, which helps us to focus on where we need to improve.

If you have any comments, or are concerned about the standard of service you received, please let us know. We investigate all complaints fully and will send you a reply within 20 working days

• If you wish to complain about the service you received from the UK Border Agency at this Embassy, please address your complaint to:  

The Regional Entry Clearance Manager (Central and Eastern Europe)
UKBA Visa Services
British Embassy
2nd Floor, Warsaw Corporate Centre
ul. Emilii Plater 28
00-688 Warsaw
Poland

By e-mail to: CEERegionalECM@fco.gov.uk

You may also deliver your complaint in person to this visa section, in a sealed envelope, addressed as above for onward delivery.

• If you wish to complain about the service you received from Worldbridge, you may submit it direct to their website, in person, or to the Regional Entry Clearance Manager in writing, as detailed above.