Passport enquiries

With effect from June 2nd 2009, all British passport telephone enquiries will be handled by Careline Call Centre Services at +44 208 082 4724. If British passport applicants in Austria are unable to obtain the passport information they require from the passports section of this website they will be able to contact the Passport Information Helpline for assistance. For applicants in Austria, please call +44 208 082 4724 between the hours of 9:00 Monday to 18:00 local time Friday (24 hours service). Calls will be charged GBP 0.69 per minute + VAT for the duration of the call (telephone service providers will also charge for the cost of the international call). Please ensure you have your credit card details ready before calling.

For customers with hearing difficulties, a Textphone service is available by contacting +44 1750 725368. This is a credit card payment service, charged at the same rates as above.

Please note the British Embassy in Vienna are unable to answer any passport queries sent by email or fax.

If you feel that your experience with Careline Services was below the high standards the Foreign and Commonwealth Office aim to provide, please email Careline Services directly at: ukpassportservicegermanyaustria@careline-services.co.uk. All complaints will be acknowledged within 1 working day.

For specific consular assistance or notarial queries please call 01 716 130 Monday to Friday (except public holidays) from 09:00-13:00 and 14:00-17:00, and ask to be transferred to the consular section. Alternatively you can visit the consular section in person, the opening hours for the public are from 09:15-12:30 and 14:00-15:45 Monday to Friday, except on public holidays.